Refund policy

Last updated: October 20, 2026

For order issues, cancellations or returns, contact Miracle Productions at A@o2c.one. Include your order number, the item concerned and your request. You may use any other cancellation method available to you by law. We remain your point of contact even when Printify or a production partner fulfills your order.

Damaged, defective or incorrect items

Please tell us promptly if an item arrives damaged, has a manufacturing problem or differs from what you ordered. Where possible, send clear photos of the item and packaging so we can investigate. Reporting within 30 calendar days of delivery helps us use Printify's supplier remedy process. This request is not a limit on any longer statutory warranty, complaint period or consumer remedy.

We will assess the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with your legal rights. An internal supplier decision does not remove those rights. Where a return is necessary for a fault or our error, we will provide instructions and cover the reasonable return cost required by law. Please contact us before sending an item to a print provider or to the address on its packaging.

Changes of mind, sizes and exchanges

Our items are produced after an order is placed. Except where consumer law gives you a cancellation or return right, we do not offer discretionary returns or exchanges solely for a change of mind or an incorrectly selected size or color. Please check dimensions and product details before ordering. We will honor all mandatory rights described below or otherwise applicable to your order.

A standard catalog design is not automatically personalized merely because it is printed or manufactured after purchase. Any exception for genuinely personalized goods applies only where the item is made to your individual specifications or clearly personalized and the law permits that exception. Rights concerning faulty, misdescribed or undelivered goods remain unaffected.

EU/EEA and UK withdrawal rights

Where the applicable distance-selling rules cover your purchase, you may notify us that you wish to withdraw within 14 days after receiving the goods, without giving a reason. For an order delivered in separate lots, the applicable period generally starts when you receive the final item. After notifying us, send the goods back within the following 14 days. Contact us for the correct return destination; our response is not a prerequisite for giving a valid withdrawal notice.

You bear the direct cost of a change-of-mind return, unless we agree otherwise or the law requires us to pay. We reimburse the eligible purchase price and standard outbound delivery charge; an optional premium delivery upgrade need not be refunded. We make reimbursement within 14 days of your withdrawal notice, although where permitted we may withhold it until the goods are received or you provide evidence of return, whichever is earlier. Handling beyond what is needed to inspect the goods may result in a lawful deduction for diminished value. Statutory exceptions and longer protections continue to apply.

Other mandatory consumer rights

Customers in Israel and other destinations retain any cancellation periods, extended periods, warranty rights and remedies available under their applicable consumer law. These rights take priority over our discretionary return limits. We do not require Printify approval before honoring a statutory remedy, and do not charge a restocking fee for a valid statutory withdrawal.

Cancelling before dispatch

Contact us as soon as possible if you want to cancel or change an order. Production may begin quickly and we cannot promise an operational change once it has started. This does not override a statutory right to cancel, withdraw or obtain a remedy. If we cannot supply an item, we will notify you and refund the amount due for that item and any applicable delivery charge.

Refunds and return instructions

Refunds are sent to the original payment method unless you agree otherwise or another method is legally required. We process them within the applicable legal deadline and notify you when issued; your bank may take additional time to display the credit. We do not substitute store credit for a refund you are legally entitled to receive.

For any return, contact us for the appropriate address and shipping instructions. Do not assume a production partner accepts customer returns. Keep proof of posting. This policy does not reduce any mandatory consumer guarantee or legal remedy.